Privacy policy

PRIVACY POLICY — VIALENCIA
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Vialencia (a brand operated by InsideValor) values your privacy. This policy
explains what personal information we collect, how we use it, and the rights
available to you, including under the California Consumer Privacy Act (CCPA)
as amended by the California Privacy Rights Act (CPRA).

1. Who We Are
InsideValor, a French sole proprietorship
145 Allée Condillac, 38400 Saint-Martin-d'Hères, France
Email: contact@vialencia.com

2. Information We Collect
- Identifiers: name, email address, shipping/billing address, phone number.
- Order information: products purchased, order history.
- Internet activity: pages visited, browsing behavior, cookies (see Section 7).
- Payment information is processed securely by our payment providers
  (e.g., Shopify Payments, PayPal). We do not store your full payment details.

3. How We Use Your Information
- To process, fulfill, and ship your orders.
- To provide customer support and respond to your inquiries.
- To send you marketing communications, only with your consent, which you
  may withdraw at any time.
- To improve our website and comply with legal obligations (e.g., tax
  record-keeping).

4. Sharing of Information
We share your information only with service providers necessary to run our
business: our website host (Shopify), payment processors, shipping and
fulfillment partners, and advertising platforms (e.g., Meta) used to run our
ads and measure their performance. Some of these providers may be located
outside your country of residence.

Under California law, sharing information with advertising partners (such as
through tracking pixels used for ad measurement) may be considered "sharing"
for cross-context behavioral advertising, even though we do not sell your
personal information for money.

5. Data Retention
We retain your personal information for as long as necessary to fulfill the
purposes described above, including any record-keeping required for tax and
accounting purposes.

6. Your Privacy Rights

For California Residents (CCPA/CPRA):
You have the right to:
- Know what personal information we collect, use, and share.
- Delete personal information we hold about you, subject to certain
  exceptions.
- Correct inaccurate personal information.
- Opt out of the "sale" or "sharing" of your personal information. You can
  exercise this right using the "Do Not Sell or Share My Personal
  Information" link in our website footer or cookie preference center.
- Non-discrimination for exercising any of these rights.

For All Customers:
You may request access to, correction of, or deletion of your personal
information, or object to certain uses, by emailing contact@vialencia.com.
We will respond within a reasonable timeframe.

7. Cookies
Our website uses cookies for essential functionality, analytics, and — with
your consent where required — advertising purposes. You can manage your
cookie preferences at any time through the cookie preference banner on our
site.

8. Children's Privacy
Our products and services are not directed to children under 16, and we do
not knowingly collect personal information from children.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted
on this page with an updated effective date.

10. Contact Us
For any privacy-related question or to exercise your rights:
Email: contact@vialencia.com
InsideValor, 145 Allée Condillac, 38400 Saint-Martin-d'Hères, France

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