Terms of service

TERMS OF SERVICE — VIALENCIA
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This website (vialencia.com) is operated by InsideValor, a French sole
proprietorship ("micro-entreprise"), registered under SIRET 939 120 721 00013,
with its registered address at 145 Allée Condillac, 38400 Saint-Martin-d'Hères,
France, doing business under the brand name "Vialencia" ("we," "us," "our").

By placing an order or otherwise using this site, you agree to these Terms of
Service. Please read them carefully.

1. Products
We sell women's underwear and related textile products made from bamboo fiber.
Product photos are as accurate as possible, but slight variations in color or
shade may occur depending on your screen.

2. Prices & Payment
All prices are listed in US dollars (USD). Applicable sales tax, if any, is
calculated at checkout based on your shipping address. We accept payment
through the methods shown at checkout. Your order is confirmed once payment
has been successfully processed. We reserve the right to correct pricing
errors and to change prices at any time; the price charged is always the one
displayed at the time your order is placed.

3. Orders
By submitting an order, you confirm that the information you provide is
accurate and that you are authorized to use the payment method used. You will
receive an order confirmation email once your payment is processed.

4. Shipping
We currently offer free standard shipping to the United States. Orders are
typically processed and shipped within 48 hours. Estimated delivery time is
7 to 10 business days, depending on your location. These timeframes are
estimates and not guaranteed; unexpected delays (customs, carrier, weather)
may occur. If your order is significantly delayed, please contact us at
contact@vialencia.com.

5. Returns & Refunds
Our return and refund policy is described in full in our Refund Policy,
available at [link to Refund Policy]. It forms part of these Terms.

6. Product Disclaimer
Our products are designed for comfort, breathability, and everyday freshness.
They are not medical devices and are not intended to diagnose, treat, cure,
or prevent any disease or medical condition. If you have a specific health
concern, please consult a qualified healthcare professional.

7. Limitation of Liability
To the fullest extent permitted by law, InsideValor shall not be liable for
any indirect, incidental, or consequential damages arising from the use of
our products or this website. Our total liability for any claim related to
an order is limited to the amount you paid for that order.

8. Intellectual Property
All content on this website — text, images, logos, and design — is the
property of InsideValor / Vialencia or used with permission. Reproduction
without prior written consent is prohibited.

9. Privacy
Our collection and use of your personal information is described in our
Privacy Policy, available at [link to Privacy Policy].

10. Governing Law & Disputes
These Terms are governed by the laws applicable to InsideValor as a French
business, without prejudice to any mandatory consumer protection rights you
may have under the laws of your state of residence. If you have any concern
about your order, please contact us first at contact@vialencia.com — we aim
to resolve any issue directly and promptly.

11. Contact
InsideValor (doing business as Vialencia)
145 Allée Condillac, 38400 Saint-Martin-d'Hères, France
SIRET: 939 120 721 00013
Email: contact@vialencia.com

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